Refund Policy – Mizunouse

At Mizunouse, we stand behind the quality of every piece of sports gear we offer—from running shoes engineered for your stride to volleyball knee pads built for impact, golf gloves tailored for grip, and baseball bats crafted for power. Our Refund Policy is designed to give you confidence in every purchase, ensuring a fair and straightforward process if you need to return or exchange items. By shopping with us, you agree to the terms outlined below, which align with our commitment to serving runners, golfers, baseball players, and volleyball athletes.

1. Eligibility for Refunds

To qualify for a refund, your return must meet the following criteria:

  • 60-Day Return Window: You must initiate a return within 60 days of the delivery date. This extended period gives you time to test gear in real-world conditions—whether you’re breaking in running shoes during training, checking if a golf shirt allows a full swing, or ensuring a baseball glove fits your hand comfortably.
  • Original Condition: Items must be unused, unwashed, and in their original state, with all tags, packaging, and accessories intact. Specific requirements for different sports gear:
  • Footwear (Running Shoes, Golf Shoes, Baseball Cleats, Volleyball Shoes): No signs of wear (e.g., scuffed soles, dirt on treads, stretched laces) and original shoe boxes undamaged.
  • Equipment (Golf Clubs, Baseball Bats, Volleyball Nets): No marks from use (e.g., swing scratches on bat barrels, grip wear on golf clubs, fraying on volleyball net edges) and all included parts (e.g., club headcovers, bat grips) present.
  • Apparel (Running Shorts, Golf Polos, Baseball Jerseys, Volleyball Tops): Unworn (no sweat stains, folded creases, or stretched fabric) with size tags and hygiene seals (if applicable) still attached.
  • Accessories (Golf Gloves, Running Socks, Baseball Caps, Volleyball Wristbands): Unopened (if packaged) or unused, with original tags and no signs of wear (e.g., stretched elastic, dirt on gloves).
  • Proof of Purchase: You must provide a valid order number, confirmation email, or receipt to verify the purchase was made through Mizunouse (mizunouse.com).

2. Non-Refundable Items

The following items are not eligible for refunds, unless they arrive defective or damaged (see Section 5):

  • Used Gear: Any item showing signs of use—e.g., running shoes with worn treads, a golf club with ball marks, a baseball glove with broken-in leather, or volleyball knee pads with compression from dives.
  • Personalized Items: Products customized for you (e.g., a running bib with your name, a baseball bat engraved with your team logo, a volleyball jersey with a player number) cannot be returned, as they are tailored to your specifications.
  • Items Without Tags/Packaging: Gear missing original tags, hygiene seals, or packaging (e.g., a golf shirt with the size tag removed, a running jacket without its original bag) cannot be refunded, as we cannot confirm their condition.
  • Late Returns: Items initiated or shipped back after the 60-day window, unless delayed by circumstances beyond your control (e.g., a medical emergency). Exceptions may be made at our discretion—contact us to explain your situation.

3. How to Request a Refund

Follow these steps to start your return and refund process:

  1. Contact Our Team: Email [email protected] with the following information:
  • Your order number (found in your confirmation email or account order history).
  • A brief reason for the return (e.g., “Running shoes are too narrow,” “Golf glove doesn’t fit my hand,” “Volleyball jersey is the wrong color”).
  • Clear photos of the item (including tags, packaging, and any issues) to speed up approval.
  1. Receive Return Authorization: We’ll review your request within 2–3 business days. If approved, we’ll send a Return Merchandise Authorization (RMA) number and a prepaid return label—we cover return shipping costs for all eligible items, as part of our global service commitment.
  2. Ship the Item Back: Package the item securely (preferably in its original packaging) and attach the prepaid label. Include the RMA number on the package or in the shipping note. Keep the return tracking number for reference—this helps resolve delivery issues.
  3. Item Inspection: Once we receive your return, our team will check the item to confirm it meets eligibility criteria (unused, tags intact, etc.). This inspection takes 1–2 business days.
  4. Refund Processing: After inspection approval, we’ll issue your refund in United States Dollars (USD) (our standard currency) within 5–10 business days. Refunds are sent to the original payment method used for the purchase (e.g., credit card, PayPal, debit card).

4. Refund Timelines

The time it takes for funds to appear in your account depends on your payment method:

  • Credit/Debit Cards: Refunds typically post within 3–7 business days after processing, as banks may take time to reconcile the transaction.
  • PayPal: Refunds are credited to your PayPal balance within 1–3 business days of processing.
  • Other Methods: For gift cards or alternative payment options, refunds are processed via the same method—we’ll confirm timelines in your refund confirmation email.

You’ll receive an email once your refund is issued, with details about the amount and payment method. If you don’t see the refund after the expected timeline, contact your bank or payment provider first, then reach out to us if issues persist.

5. Defective or Damaged Items

If you receive gear that is defective (due to manufacturing errors) or damaged during shipping, we’ll resolve the issue at no cost to you. Here’s how:

  • Report the Issue: Contact us within 14 days of delivery at [email protected], including your order number, photos/videos of the defect/damage (e.g., a running shoe with a loose sole, a golf club with a cracked grip, a baseball bat with a manufacturing flaw), and a description of the problem.
  • Resolution Options: We’ll offer one of the following solutions, based on your preference:
  1. Full Refund: A complete refund in USD to your original payment method, with us covering return shipping for the defective item.
  2. Free Replacement: We’ll ship a new replacement item (if in stock) at no extra cost, including expedited shipping if you need it for an upcoming game, race, or practice.
  • Exceptions: Defects caused by misuse (e.g., a baseball bat broken from overuse, a volleyball net torn from improper setup) are not covered—only issues resulting from manufacturing errors or shipping damage.

6. Exchanges Instead of Refunds

If you prefer an exchange over a refund (e.g., swapping a running shoe for a different size, replacing a golf polo with a different color), the process is the same as a refund (see Section 3). Once we receive and inspect the original item:

  • We’ll ship your requested exchange item (if in stock) at no extra cost—global free shipping applies to exchanges, too.
  • If the exchange item is out of stock, we’ll notify you and offer a full refund instead.

7. Changes to This Policy

We may update this Refund Policy periodically to reflect improvements in our process (e.g., faster inspection times, expanded return options) or changes to business needs. Any updates will be posted on this page with a revised “Last Updated” date. We recommend reviewing this policy before initiating a return, especially for seasonal gear (e.g., winter running jackets, summer volleyball apparel).

8. Contact Us

For questions about refunds, returns, or this policy, reach out to our team of sports enthusiasts—we’re here to help you get back to doing what you love:

Email: [email protected]