Privacy Policy – Mizunouse

At Mizunouse, we know your trust is as vital as the gear you rely on—whether it’s a pair of running shoes that support your stride, a golf glove that enhances your grip, a baseball bat that powers your swing, or volleyball knee pads that protect your moves. We’re committed to safeguarding the personal information you share with us, just like we safeguard your performance on the field, course, or track. This Privacy Policy explains how we collect, use, disclose, and protect your data, so you can focus on what matters most: playing your best.

1. Information We Collect

We may gather the following types of personal information to enhance your shopping experience and support your athletic journey:

Contact Information: Names, email addresses (including [email protected] for inquiries), phone numbers, and shipping/billing addresses when you place an order (e.g., for a new pair of running shoes or a golf polo), create an account, or sign up for updates about sport-specific gear drops (like new baseball bats for spring training or volleyball shoes for the season).
Account Information: Usernames, encrypted passwords, and preferences (such as running shoe size, golf grip style, baseball glove position, or volleyball shoe width) when you register for an account to save favorite gear, track orders, or store sport-specific fit details.
Payment Information: Credit/debit card details, billing addresses, and payment processing data. Rest assured, we never store full credit card information—this is securely handled by trusted third-party payment processors specializing in e-commerce for sports equipment and apparel.
Usage Data: Information about how you interact with our website (mizunouse.com), including IP addresses, browser types, operating systems, pages visited (e.g., specific running shoe models, golf apparel collections, baseball glove sizes, or volleyball knee pad styles), time spent on the site, and search queries (such as “waterproof golf shoes” or “beginner baseball bats”). This is collected via cookies and similar tracking technologies.
Demographic & Athletic Information: Optional details you may provide voluntarily, such as your preferred sport (running, golf, baseball, volleyball), skill level (beginner, intermediate, advanced), training goals (e.g., “marathon prep” or “volleyball tournament”), or favorite sports locations (e.g., “local golf course” or “track club”), shared through account profiles, surveys, or post-purchase feedback (like how your new running shoes performed on a long run).
Communications: Content of messages, emails, or chats you send to us—including questions about gear (e.g., “Will these volleyball shoes fit wide feet?” or “What’s the right flex for a beginner golf club?”), order issues (e.g., “My baseball glove arrived with a loose stitch”), or feedback on your latest purchase (e.g., “These running shorts stayed dry during my 10K”).

2. How We Use Your Information

Your personal information is used to keep your sports gear journey smooth, personalized, and aligned with your athletic needs:

Order Processing: To fulfill purchases of sports equipment, footwear, apparel, or accessories—from processing payment for a new pair of baseball cleats to arranging delivery of your golf jacket, and sending order confirmations, tracking updates, or receipts.
Customer Support: To respond to your questions (e.g., helping you choose the right running shoe for overpronation, troubleshooting a golf club’s grip, or arranging a return for ill-fitting volleyball shorts) and resolve concerns via email ([email protected]), chat, or phone.
Account Management: To maintain your account, update your preferences (e.g., saving your go-to baseball glove size), and personalize your experience—like suggesting a new pair of running shoes based on your past purchases or reminding you when your favorite golf polo restocks for the season.
Marketing Communications: To send you updates about sport-specific gear (e.g., a new line of lightweight running singlets for summer, waterproof golf shoes for rainy rounds, or durable baseball bats for youth leagues), exclusive deals (e.g., “25% off volleyball knee pads for team orders”), or content tailored to your sport (e.g., “5 Tips for Breaking In a New Baseball Glove” or “How to Choose Running Shoes for Your Gait”). You can opt out of these communications anytime (see Section 7).
Website & Product Improvement: To analyze how users interact with our site (e.g., which volleyball shoe models are most viewed, how customers navigate our golf size guides) and refine our offerings—like designing a more supportive running shoe or adding new baseball apparel styles based on popular demand.
Safety & Security: To protect our website, users, and business from fraud (critical for online sports gear purchases), unauthorized access, or misuse—such as verifying payment details to prevent stolen card use or monitoring for fake accounts trying to purchase limited-edition equipment.
Legal Compliance: To adhere to applicable laws and regulations, including those governing e-commerce, data protection, and the sale of sports equipment (e.g., safety standards for baseball helmets or volleyball protective gear).

3. How We Share Your Information

We never sell your personal information to third parties. We may share it only in the following limited circumstances:

Service Providers: Third-party partners that help us run our business, such as payment processors (securely handling transactions for running shoes or golf clubs), shipping carriers (e.g., delivering a baseball glove to your home or a volleyball team order to a school), email service providers (sending order updates), and analytics firms (helping us improve the site). These partners are contractually required to use your information solely to serve Mizunouse and protect it with strict security measures.
Legal Authorities: If required by law, court order, or to protect our rights, property, or safety (or the rights of others)—for example, disclosing information to investigate fraud related to a high-value golf club purchase or comply with a government request.
Business Transfers: In the event of a merger, acquisition, or sale of all/part of our business assets, your information may be transferred as part of the transaction—with safeguards to ensure it remains protected, consistent with our privacy commitment.
With Your Consent: We may share your information with third parties only if you give explicit permission—like partnering with a local running club for a race you sign up for, or sharing your baseball glove preferences with a coach for personalized recommendations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tools to enhance your experience with Mizunouse sports gear:

Essential Cookies: Necessary for basic functionality, such as adding a pair of volleyball shoes to your cart, saving your shipping address for a baseball bat order, or processing payment for golf apparel.
Analytics Cookies: Help us understand how users navigate our site (e.g., which pages on running shoe care are most visited) to optimize content and usability—so you can easily find the gear you need for your sport.
Marketing Cookies: Used to deliver personalized ads (e.g., showing you waterproof running jackets if you searched for “rainy day gear”) and measure the effectiveness of our campaigns—like promoting youth baseball equipment to parents of young athletes.

You can adjust your browser settings to block cookies, but this may limit features like saving favorite gear (e.g., your preferred golf club set), accessing your order history for past purchases (e.g., the size of your old running shoes), or using our sport-specific size recommendation tool (e.g., for baseball gloves or volleyball shoes). For more details, see our Cookie Policy on the website.

5. Data Security

We protect your information with the same rigor we put into building durable sports gear:

Encrypted Transmission: All online transactions (from buying a pair of baseball cleats to updating your account) use SSL/TLS encryption to keep your payment and personal details secure.
Secure Storage: Your data is stored on servers with restricted access, protected by industry-standard firewalls and multi-factor authentication—critical for safeguarding information about your sports gear purchases or athletic preferences.
Regular Audits: We conduct frequent security checks and updates to our systems to address emerging threats, especially those targeting e-commerce platforms for sports equipment.

While no method is 100% secure, we strive to maintain the highest standards to keep your information safe. You can help by keeping your account password confidential—especially if you store details like your preferred running shoe size or past baseball gear orders.

6. Data Retention

We keep your information only as long as needed to fulfill the purposes outlined in this policy or as required by law:

Order Details: Retained for 7 years for tax, accounting, and warranty purposes (important for gear like running shoes or baseball bats that come with durability guarantees).
Account Information: Stored until you request deletion (email [email protected] to close your account), with the option to keep your purchase history for easy reordering (e.g., replacing a worn-out pair of volleyball shoes).
Unneeded Data: When information is no longer required, we securely delete or anonymize it—preserving only data necessary for legal or warranty needs.

7. Your Rights

You have the following rights regarding your personal information, subject to applicable laws:

Access: Request a copy of the information we hold about you (e.g., your order history for golf gear, account preferences like running shoe size).
Correction: Ask us to update inaccurate details (e.g., a changed shipping address, updated baseball glove position preference).
Deletion: Request removal of your information, where we’re not legally required to keep it (e.g., after a pair of running shoes’ warranty expires).
Restriction: Ask us to limit processing of your data (e.g., if you dispute the accuracy of your volleyball gear order history).
Data Portability: Request a copy of your information in a machine-readable format (e.g., a CSV file of your purchases).
Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the “unsubscribe” link in messages or emailing [email protected].

To exercise these rights, contact us at [email protected]. We’ll respond within 30 days, with extra attention to requests involving your sports gear orders or athletic preferences.

8. Children’s Privacy

Our website and gear cater to athletes of all ages, but we do not knowingly collect personal information from children under 13 without parental consent. If we learn we’ve collected such information (e.g., a parent purchasing youth baseball gear and entering a child’s details), we’ll delete it immediately. Parents/guardians with concerns can contact us at [email protected].

9. International Data Transfers

If you’re outside the United States, your information may be transferred to and processed in the U.S. or other countries where our service providers (e.g., shipping partners for global sports gear delivery, payment processors) operate. These countries may have different data protection laws, but we ensure your information is protected in line with this policy—including using approved contractual safeguards for cross-border transfers of sports gear-related data.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect improvements in our processes or new sport-specific gear lines. Changes will be posted here with a revised “last updated” date. Your continued use of our website after changes are posted means you accept the updated policy. We encourage you to review it regularly—just like you’d check your running shoe laces before a race or your baseball glove’s stitching before a game.

11. Contact Us

For questions, concerns, or requests about this Privacy Policy, reach out to our dedicated customer service team—made up of fellow sports enthusiasts who understand your needs:

Email: [email protected]

Last updated: August 27, 2025