Shipping Policy for Mizunouse

At Mizunouse, we understand that getting your sports gear—whether it’s a new pair of running shoes, a golf club set, a baseball bat, or volleyball knee pads—quickly and safely is essential to keeping your athletic journey on track. This Shipping Policy outlines our guidelines for order processing, delivery options, shipping costs, and more, so you know exactly what to expect when you shop with us.

1. Order Processing Time

Before your order ships, we need to verify your payment, prepare your items, and ensure they meet our quality standards (especially critical for sport-specific gear like properly sized baseball gloves or supportive running footwear).

• Standard Processing: Most orders are processed within 1-2 business days (Monday-Friday, excluding weekends and major holidays like Christmas, Thanksgiving, or New Year’s Day).
• Custom or Special-Order Items: Some products (e.g., personalized golf bags, youth-sized volleyball uniforms, or limited-edition running apparel) may require additional processing time. If this applies to your order, we’ll notify you via email (using the address you provided at checkout) with an estimated processing timeline—typically 3-5 business days.
• Order Verification: In rare cases, we may need to contact you for additional information (e.g., to confirm a shipping address or payment details) before processing your order. This may extend processing time by 1 business day, but we’ll work to resolve any issues quickly.

2. Shipping Destinations & Delivery Options

We currently offer shipping to all addresses within the United States (including Alaska, Hawaii, and Puerto Rico). We are working to expand our international shipping options and will update this policy when available. For now, international customers can contact our support team at [email protected] to inquire about special shipping arrangements.

Within the U.S., we partner with trusted carriers (e.g., USPS, UPS, FedEx) to offer three main delivery options, each tailored to different needs:

• Standard Shipping: This is our most popular option, ideal for everyday sports gear like apparel, accessories, or training equipment. After processing, Standard Shipping typically takes 3-5 business days for delivery.
• Expedited Shipping: Perfect for last-minute needs—such as a new volleyball net for an upcoming tournament or running shoes for a race—Expedited Shipping delivers your order in 2-3 business days after processing.
• Overnight Shipping: For urgent requests (e.g., a replacement baseball helmet before a game or golf gloves for a weekend trip), Overnight Shipping ensures delivery in 1 business day after processing. Please note that Overnight Shipping is only available for orders placed by 12 PM ET—orders placed after this time will be processed the next business day.

Note: Delivery times are estimates and may be delayed by factors outside our control, such as severe weather, carrier disruptions, or high shipping volumes (e.g., during Black Friday or holiday seasons). We’ll notify you via email if we anticipate a significant delay.

3. Shipping Costs

Shipping costs are calculated based on three factors: your order total, delivery location, and chosen shipping option. You can view the exact shipping cost for your order before completing checkout—simply add items to your cart, enter your shipping address, and select a delivery option to see the cost breakdown.

We also offer free shipping promotions throughout the year to reward our customers. Current offers (if applicable) will be displayed on our homepage or during checkout. Typical free shipping eligibility includes:

• Free Standard Shipping on orders over $50 (U.S. only).
• Limited-time offers (e.g., free Expedited Shipping during sports season kickoffs)—subscribe to our newsletter to stay updated on these deals.

4. Order Tracking

Once your order ships, we’ll send you a shipping confirmation email with a unique tracking number and a direct link to the carrier’s website (e.g., USPS Tracking, UPS My Choice). This tracking number lets you:

• Check the current status of your delivery (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
• View updated estimated delivery dates and locations.
• Receive real-time updates (if you opt in via the carrier’s platform) about delays, delivery attempts, or changes to the delivery schedule.

If you don’t receive a tracking email within 3 business days of placing your order, first check your spam folder—emails from [email protected] may sometimes be filtered. If the email is still missing, contact our support team, and we’ll promptly resend the tracking details.

5. Delivery Exceptions & Issues

We strive to ensure every order arrives on time and in perfect condition, but occasionally issues may arise. Here’s how we handle common scenarios:

5.1 Undeliverable Packages

A package may be marked “Undeliverable” for a few reasons:

• The shipping address is incomplete or incorrect (e.g., missing apartment number, wrong zip code).
• No one is available to accept the delivery (for signature-required items like high-value golf clubs).
• The carrier cannot access the delivery location (e.g., gated community with no access code).

If your package is undeliverable, the carrier will typically attempt delivery 2-3 times before returning it to us. Once we receive the returned package, we’ll contact you via email to either verify or correct your shipping address, then reship the order (with no additional shipping cost if the issue was due to our error) or process a full refund (if you prefer).

5.2 Damaged or Missing Items

We inspect all sports gear—from fragile baseball bats to stretchy volleyball jerseys—before shipping to ensure they’re in perfect condition. If your order arrives damaged, or if an item is missing:

1. Contact us within 48 hours of delivery at [email protected].
2. Include your order number, photos of the damaged item (and the packaging, if possible), and a clear description of the issue (e.g., “Running shoe sole is torn,” “Golf ball pack was missing from the order”).
3. Our team will review your request and respond within 24 hours with a solution: either a free replacement of the damaged/missing item (shipped via the same delivery option as your original order) or a full refund for the affected item (including any applicable shipping costs).

5.3 Late Deliveries

If your order is delivered later than the estimated date (and the delay is not due to factors like weather or carrier disruptions), please contact us at [email protected]. We’ll investigate the delay with the carrier and offer compensation—such as a discount on your next order or free shipping for your next purchase—as a gesture of goodwill.

6. International Shipping (Temporary Policy)

As mentioned earlier, we currently focus on U.S. shipping but are actively exploring international options. If you’re located outside the U.S. and want to purchase our sports gear, please email [email protected] with:

• The specific items you want to order (including quantities and sizes).
• Your full shipping address (including country and postal code).

Our team will then provide you with a custom shipping quote (including international shipping costs and estimated delivery times) and information about import duties/taxes—please note that these are the responsibility of the recipient, as they vary by country.

7. Contact Us

If you have any questions about shipping—whether it’s about processing times, tracking, or resolving a delivery issue—our customer service team is here to help. Reach out to us at:

Email: [email protected]

Hours: Monday-Friday, 9 AM-5 PM ET

We aim to respond to all shipping inquiries within 24 hours (business days).

Thank you for choosing Mizunouse—we can’t wait to help you gear up for your next sport adventure!

1. Order Processing Time

Before your order ships, we need to verify your payment, prepare your items, and ensure they meet our quality standards (especially critical for sport-specific gear like properly sized baseball gloves or supportive running footwear).

• Standard Processing: Most orders are processed within 1-2 business days (Monday-Friday, excluding weekends and major holidays like Christmas, Thanksgiving, or New Year’s Day).
• Custom or Special-Order Items: Some products (e.g., personalized golf bags, youth-sized volleyball uniforms, or limited-edition running apparel) may require additional processing time. If this applies to your order, we’ll notify you via email (using the address you provided at checkout) with an estimated processing timeline—typically 3-5 business days.
• Order Verification: In rare cases, we may need to contact you for additional information (e.g., to confirm a shipping address or payment details) before processing your order. This may extend processing time by 1 business day, but we’ll work to resolve any issues quickly.

2. Shipping Destinations & Delivery Options

We currently offer shipping to all addresses within the United States (including Alaska, Hawaii, and Puerto Rico). We are working to expand our international shipping options and will update this policy when available. For now, international customers can contact our support team at [email protected] to inquire about special shipping arrangements.

Within the U.S., we partner with trusted carriers (e.g., USPS, UPS, FedEx) to offer three main delivery options, each tailored to different needs:

• Standard Shipping: This is our most popular option, ideal for everyday sports gear like apparel, accessories, or training equipment. After processing, Standard Shipping typically takes 3-5 business days for delivery.
• Expedited Shipping: Perfect for last-minute needs—such as a new volleyball net for an upcoming tournament or running shoes for a race—Expedited Shipping delivers your order in 2-3 business days after processing.
• Overnight Shipping: For urgent requests (e.g., a replacement baseball helmet before a game or golf gloves for a weekend trip), Overnight Shipping ensures delivery in 1 business day after processing. Please note that Overnight Shipping is only available for orders placed by 12 PM ET—orders placed after this time will be processed the next business day.

Note: Delivery times are estimates and may be delayed by factors outside our control, such as severe weather, carrier disruptions, or high shipping volumes (e.g., during Black Friday or holiday seasons). We’ll notify you via email if we anticipate a significant delay.

3. Shipping Costs

Shipping costs are calculated based on three factors: your order total, delivery location, and chosen shipping option. You can view the exact shipping cost for your order before completing checkout—simply add items to your cart, enter your shipping address, and select a delivery option to see the cost breakdown.

We also offer free shipping promotions throughout the year to reward our customers. Current offers (if applicable) will be displayed on our homepage or during checkout. Typical free shipping eligibility includes:

• Free Standard Shipping on orders over $50 (U.S. only).
• Limited-time offers (e.g., free Expedited Shipping during sports season kickoffs)—subscribe to our newsletter to stay updated on these deals.

4. Order Tracking

Once your order ships, we’ll send you a shipping confirmation email with a unique tracking number and a direct link to the carrier’s website (e.g., USPS Tracking, UPS My Choice). This tracking number lets you:

• Check the current status of your delivery (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
• View updated estimated delivery dates and locations.
• Receive real-time updates (if you opt in via the carrier’s platform) about delays, delivery attempts, or changes to the delivery schedule.

If you don’t receive a tracking email within 3 business days of placing your order, first check your spam folder—emails from [email protected] may sometimes be filtered. If the email is still missing, contact our support team, and we’ll promptly resend the tracking details.

5. Delivery Exceptions & Issues

We strive to ensure every order arrives on time and in perfect condition, but occasionally issues may arise. Here’s how we handle common scenarios:

5.1 Undeliverable Packages

A package may be marked “Undeliverable” for a few reasons:

• The shipping address is incomplete or incorrect (e.g., missing apartment number, wrong zip code).
• No one is available to accept the delivery (for signature-required items like high-value golf clubs).
• The carrier cannot access the delivery location (e.g., gated community with no access code).

If your package is undeliverable, the carrier will typically attempt delivery 2-3 times before returning it to us. Once we receive the returned package, we’ll contact you via email to either verify or correct your shipping address, then reship the order (with no additional shipping cost if the issue was due to our error) or process a full refund (if you prefer).

5.2 Damaged or Missing Items

We inspect all sports gear—from fragile baseball bats to stretchy volleyball jerseys—before shipping to ensure they’re in perfect condition. If your order arrives damaged, or if an item is missing:

1. Contact us within 48 hours of delivery at [email protected].
2. Include your order number, photos of the damaged item (and the packaging, if possible), and a clear description of the issue (e.g., “Running shoe sole is torn,” “Golf ball pack was missing from the order”).
3. Our team will review your request and respond within 24 hours with a solution: either a free replacement of the damaged/missing item (shipped via the same delivery option as your original order) or a full refund for the affected item (including any applicable shipping costs).

5.3 Late Deliveries

If your order is delivered later than the estimated date (and the delay is not due to factors like weather or carrier disruptions), please contact us at [email protected]. We’ll investigate the delay with the carrier and offer compensation—such as a discount on your next order or free shipping for your next purchase—as a gesture of goodwill.

6. International Shipping (Temporary Policy)

As mentioned earlier, we currently focus on U.S. shipping but are actively exploring international options. If you’re located outside the U.S. and want to purchase our sports gear, please email [email protected] with:

• The specific items you want to order (including quantities and sizes).
• Your full shipping address (including country and postal code).

Our team will then provide you with a custom shipping quote (including international shipping costs and estimated delivery times) and information about import duties/taxes—please note that these are the responsibility of the recipient, as they vary by country.

7. Contact Us

If you have any questions about shipping—whether it’s about processing times, tracking, or resolving a delivery issue—our customer service team is here to help. Reach out to us at:

Email: [email protected]

Hours: Monday-Friday, 9 AM-5 PM ET

We aim to respond to all shipping inquiries within 24 hours (business days).

Thank you for choosing Mizunouse—we can’t wait to help you gear up for your next sport adventure!