Terms of Purchase – Mizunouse

At Mizunouse, we’re dedicated to equipping runners, golfers, baseball players, and volleyball athletes with gear that blends performance and durability—from running shoes that support your stride to baseball bats that boost your swing. These Terms of Purchase govern all transactions on our website (mizunouse.com), ensuring transparency and clarity from the moment you place an order to when your gear arrives. By completing a purchase, you agree to these terms, designed to make your shopping experience as smooth as your best game.

1. Order Placement and Acceptance

  • Your Offer to Purchase: When you add items to your cart (whether it’s a volleyball net, golf glove, running jacket, or baseball cleats) and finalize checkout, you submit a binding offer to buy those products in line with these terms.
  • Our Right to Accept/Reject: We reserve the right to accept or decline orders at our discretion. This may occur if:
  • A product is out of stock (e.g., a top-selling pair of running shoes sells out during peak training season).
  • There’s a pricing error (e.g., a typo in the listed cost of volleyball knee pads).
  • We detect fraudulent activity or incomplete order details (e.g., missing a street number for your baseball equipment delivery).
  • Order Confirmation: Once your order is accepted, we’ll send a confirmation email to the address you provided. This email includes your order number, product details (e.g., “1x Size 10 Golf Shoes, White”), and total amount in United States Dollars (USD)—this serves as your official receipt, so keep it for tracking or returns.

2. Pricing and Payment

  • Currency: All prices on our website are displayed in USD and include applicable taxes, unless stated otherwise. There are no hidden fees—your checkout total includes global free shipping, with no minimum purchase required.
  • Accepted Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. All payments are processed through secure, industry-leading payment gateways—we never store full credit card information, ensuring your financial data stays protected.
  • Payment Completion: Full payment is required at checkout. We will not process your order until payment is verified and confirmed—this ensures your gear is reserved, especially for limited-edition items like pro-model baseball bats or seasonal running apparel.
  • Pricing Errors: If a technical glitch or typo results in an incorrect price, we’ll notify you immediately. You may choose to cancel the order or proceed with the purchase at the correct price—we will never charge you more than the advertised price without your explicit consent.

3. Shipping and Delivery

  • Order Processing Time: Most in-stock items (from golf polos to running shorts) are processed and prepared for shipment within 1-3 business days of payment confirmation. Business days exclude weekends and major holidays (e.g., Christmas, Thanksgiving). For pre-order items (e.g., next season’s volleyball jerseys), a clear processing timeline (e.g., “Ships in 5-7 business days”) will be noted on the product page and confirmed in your order email.
  • Estimated Delivery Time: Once your order ships, the estimated delivery time is 6-12 business days to any destination worldwide. This is an estimate, not a guarantee—factors like customs processing (for international orders) or remote delivery locations may extend this timeline slightly.
  • Global Free Shipping: We offer complimentary standard shipping on every order, regardless of size or destination. Whether you’re buying a single pair of running socks or a full set of baseball gear for your team, we cover all shipping costs—no surprises at checkout.
  • Tracking Information: A unique tracking number will be emailed to you once your order has shipped. You can use this number to monitor the delivery status of your gear (e.g., tracking your golf clubs’ journey or your volleyball shoes’ progress) via the carrier’s official website.
  • Customs Duties and Taxes: For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the sole responsibility of the customer, as they vary by location. We recommend checking with your local customs office to estimate these costs before placing your order.

4. Returns and Refunds

  • 60-Day Return Window: You may initiate a return for any eligible item within 60 days of the delivery date. This extended window gives you ample time to test your gear in real-world conditions—whether you’re breaking in running shoes during training runs, ensuring a golf glove fits your grip, or checking if baseball cleats match your team’s uniform.
  • Return Eligibility: To qualify for a return, items must be unused, unwashed, and in their original condition, with all tags, packaging, and accessories intact. Specific requirements for sports gear:
  • Footwear & Equipment: No signs of wear (e.g., scuffed soles on running shoes, swing marks on golf clubs, dirt on baseball cleats, or compression marks on volleyball knee pads).
  • Apparel & Accessories: Unworn (no sweat stains on volleyball jerseys, no stretched elastic on running shorts) with original tags still attached.
  • Return Process:
  1. Contact Us: Email our customer service team at [email protected] with your order number, a brief reason for the return (e.g., “Running shoes are too narrow,” “Golf glove doesn’t fit”), and clear photos of the item (including tags and packaging) to speed up approval.
  2. Receive Approval: We’ll review your request within 2-3 business days. If approved, we’ll send a prepaid return label and a Return Merchandise Authorization (RMA) number—we cover return shipping for all eligible items.
  3. Ship the Item: Send the gear back using the provided label. Keep the return tracking number until your refund is processed, as this helps resolve any delivery issues.
  4. Inspection & Refund: Our team will inspect the returned item to confirm it meets eligibility criteria. Once approved, we’ll issue your refund in USD within 5-10 business days to the original payment method. Funds typically appear in your account within 3-7 days, depending on your bank or payment provider.
  • Non-Returnable Items: The following items are not eligible for refunds, unless they arrive defective or damaged:
  • Used gear (e.g., a running shoe with worn treads, a baseball bat with swing marks).
  • Personalized items (e.g., a custom-engraved running bib, a volleyball jersey with your name).
  • Items missing tags, packaging, or hygiene seals (e.g., a golf shirt with the size tag removed).

5. Product Quality and Availability

  • Inventory Updates: We strive to maintain accurate inventory levels, but popular items (e.g., a bestselling volleyball net or limited-edition running jacket) may sell out unexpectedly. If an item you ordered is no longer in stock after checkout, we’ll notify you immediately via email. You may choose to receive a full refund or wait for the item to be restocked (we’ll provide a revised delivery estimate in this case).
  • Defective Products: If you receive an item that is defective (e.g., a running shoe with a loose sole, a golf club with a cracked grip, a baseball bat with a manufacturing flaw, or volleyball knee pads with a tear), contact us within 14 days of delivery. We’ll either send a free replacement (with expedited shipping if you need it for an upcoming game or race) or issue a full refund—at your discretion.

6. Limitation of Liability

  • Mizunouse shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products. This includes, but is not limited to, missed games or events due to shipping delays, dissatisfaction with product fit (unless caused by a manufacturing defect), or unexpected customs fees.
  • Our total liability for any claim related to your purchase shall not exceed the total amount paid for the affected product(s).

7. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices (e.g., new shipping partners) or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website after changes are posted means you accept the updated terms.

8. Contact Us

For questions, concerns, or requests related to orders, returns, or these Terms of Purchase, reach out to our team of sports enthusiasts—we’re here to help you get back to doing what you love:

Email: [email protected]